Welcome to MirraNest LLC’s FAQ section. If you have further questions, please feel free to contact our Customer Service team.
1. How do I place an order?
You can browse our website, select the items you like, click “Add to Cart,” and follow the prompts to complete the checkout process.
2. Can I modify or cancel my order?
You can contact our Customer Service team at any time during the order processing process to request changes or cancellations. However, once an order has been shipped, changes or cancellations are no longer possible.
3. Where can I check the status of my order?
You can check the status of your order by logging into your account, or by using the tracking link in the order confirmation email.
4. How much does shipping cost?
Shipping costs vary based on your order amount, shipping location, and selected shipping method. Shipping costs will be clearly displayed during checkout.
5. Can I ship internationally?
We offer international shipping. Please contact our Customer Service team for more information.
6. How do I request a return or refund?
If you are not satisfied with your purchase, please contact customer service within 7 days of receiving your item and submit a refund request. Please refer to our Refund and Return Policy for specific steps and requirements.
7. What should I do if I received a damaged item?
If you received a damaged item, please contact customer service immediately and attach photos and order information. We will provide you with a refund or replacement service.
8. What payment methods do you accept?
We accept a variety of payment methods, including credit cards and debit cards. All payment methods will be displayed during the checkout process.
9. Is my personal information secure?
We value your privacy and all personal information will be handled securely in accordance with our privacy policy. We use SSL encryption technology to protect your payment information.
10. How can I contact customer service?
You can contact us at:
Email: degenakassia@mirranest.com
Phone: (425) 683-9477
If you have any other questions or need further assistance, please feel free to contact the customer service team. We will be happy to help you!