At MirraNest LLC, we’re committed to ensuring you’re satisfied with your purchase. If you’re not satisfied with your purchase, we offer a 7-day refund policy. Please carefully read the following refund and return policy to ensure you understand your rights and obligations.

1. Refund Policy

Refund Request: If you register a refund request within 7 days of receiving your item, you will be entitled to a full refund. Refunds are only available for unused items in their original packaging.

Request Process: Please contact our Customer Service team at degenakassia@mirranest.com with your order number and refund request, stating the reason for your refund.

2. Return Requirements

Returnable Items: All unused, unopened items are eligible for return. Items must be in their original condition and include all included accessories and packaging.

Non-Returnable Items: Certain items (such as personalized items, clearance items, and hygiene products) may not be returnable after opening. Please confirm this information before purchasing.

3. Return Procedures

Contacting Customer Service: Contact us via email to request a return. Obtaining a Return Authorization: We will provide you with a Return Authorization number, which you should include on the package.

Proper Packaging: Please package the item securely and ensure it does not get damaged during shipping.

Returning the Item: Please return the item to the specified address using tracked mail. You will be responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Processing

Once we receive the returned item and verify its correct condition, we will process a refund. Refunds are typically processed within 5-10 business days of receiving the item and will be credited to the original credit card or payment account used for payment.

The refund amount will be reduced by the original shipping fee (if applicable).

5. Exchange Policy

If you would like to exchange the product, please follow the refund process and place a new order. We do not offer direct exchanges.

6. Contact Us

If you have any questions regarding your return or refund, please feel free to contact us at any time:

Email: degenakassia@mirranest.com

Phone: (425) 683-9477

Thank you for choosing MirraNest LLC. We look forward to providing you with quality products and services!